GENERAL QUESTIONS

What does Javed Fabrics Pure Silk specialize in?

Javed Fabrics Pure Silk specializes in premium-quality pure silk and luxury fabrics for bridal wear, formal wear, festive outfits, designer collections, and special occasions.

Where is your showroom located?

Our showroom is located at:

Javed Fabrics Pure Silk
Shop A-9, Ashiana Shopping Mall
Clifton Block 9
Karachi 75600, Pakistan

What are your business hours?

Business Hours

  • Monday: 11:00 AM – 9:00 PM
  • Tuesday: 11:00 AM – 9:00 PM
  • Wednesday: 11:00 AM – 9:00 PM
  • Thursday: 11:00 AM – 9:00 PM
  • Friday: Closed
  • Saturday: 11:00 AM – 9:00 PM
  • Sunday: 11:00 AM – 9:00 PM

ORDERS

How can I place an order?

You can place your order directly through our website by browsing our collections, adding your desired products to your cart, and completing the checkout process. If you need assistance, our customer support team is always happy to help.

Can I modify or cancel my order?

Yes, but only if your order has not yet been processed or shipped. Please contact us as soon as possible, and we'll do our best to accommodate your request.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an order confirmation with your purchase details.

SHIPPING & DELIVERY

Do you offer free delivery in Pakistan?

Yes! We provide FREE delivery across Pakistan on all orders. There are no delivery charges for deliveries within Pakistan.

Do you ship internationally?

Yes. We proudly deliver our premium fabric collections to customers around the world.

Which countries do you ship to?

We ship to most countries worldwide. If you're unsure whether we deliver to your country, please contact us before placing your order.

How long does delivery take?
  • Pakistan: 3–7 business days (Free Delivery)
  • International Orders: 7–15 business days, depending on the destination and customs clearance.
Will I receive tracking information?

Yes. Once your order has been dispatched, you'll receive tracking details (where available) so you can monitor your shipment.

Are international customers responsible for customs duties?

Yes. Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer.

PAYMENTS

What payment methods do you accept?

Available payment methods will be displayed during checkout. We support secure payment options to ensure a safe shopping experience.

Is my payment information secure?

Absolutely. Your payment information is processed through secure payment gateways, and we do not store your complete payment details.

PRODUCTS

Are the product colors exactly the same as shown on the website?

We strive to display our products as accurately as possible. However, slight color variations may occur due to different screen settings, lighting, and photography.

Are all products always in stock?

Product availability depends on current inventory. If a product becomes unavailable after your order is placed, we will contact you promptly to discuss available alternatives or a refund.

Do you offer fabric samples?

Please contact our customer support team to inquire about the availability of fabric samples before placing a large order.

RETURNS & EXCHANGES

Can I return or exchange my order?

Yes. Eligible products may be returned or exchanged in accordance with our Return & Exchange Policy. Please review the policy page for complete details.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We'll work quickly to resolve the issue.

CUSTOMER SUPPORT

How can I contact Javed Fabrics Pure Silk?

Phone: +92 322 2474777

Address:
Shop A-9, Ashiana Shopping Mall
Clifton Block 9
Karachi 75600, Pakistan

Website: https://javedfabricspuresilk.com/

Can you help me choose the right fabric?

Yes! Our experienced team can help you select the perfect fabric based on your occasion, design preferences, and specific requirements.

WHOLESALE & BULK ORDERS

Do you accept wholesale or bulk orders?

Yes. We welcome wholesale and bulk inquiries. Please contact our team to discuss your requirements and receive personalized assistance.

STILL NEED HELP?

If you couldn't find the answer you were looking for, our team is always here to assist you.

Phone: +92 322 2474777

Visit Our Showroom:
Javed Fabrics Pure Silk
Shop A-9, Ashiana Shopping Mall
Clifton Block 9
Karachi 75600, Pakistan

Thank you for choosing Javed Fabrics Pure Silk. We look forward to serving you with premium-quality fabrics and exceptional customer service.