At Javed Fabrics Pure Silk, customer satisfaction is important to us. We carefully inspect every order before dispatch to ensure you receive the correct product. Please read our return and replacement policy below before placing your order.
Eligibility for Returns
We accept returns or replacements only if you receive:
- A wrong product.
- A damaged product.
- A different variant than the one you ordered.
- An item with a manufacturing defect.
To request a return or replacement, please contact us within 48 hours of receiving your order. Kindly provide your order number along with clear photos or videos of the issue for verification.
Replacement Policy
Once your claim is verified, we will replace the item with the exact product, design, or variant you originally ordered.
If the return is due to our mistake (wrong item, damaged item, or incorrect variant), the return shipping cost will be covered by us.
Exchange for Color or Preference
If you wish to exchange a product because:
- You changed your mind.
- You do not like the color.
- You want a different design or variant after receiving the order.
We are happy to arrange an exchange, provided the product is unused and in its original condition. However, all shipping and packaging charges for the exchange will be the customer’s responsibility.
No Refund Policy
We do not offer cash refunds under any circumstances.
If an issue is verified, we will provide a replacement or exchange according to this policy. Refunds to bank accounts, wallets, or any payment method are not available.
Product Condition
Returned products must:
- Be unused and unwashed.
- Be in their original packaging.
- Include all original tags and accessories (if applicable).
Products that have been used, washed, altered, or damaged after delivery may not qualify for replacement or exchange.
Payment Policy
We operate on an Advance Payment Only basis.
- Cash on Delivery (COD) is not available.
- All orders must be fully paid before they are processed and shipped.
Contact Us
If you have any questions regarding returns or replacements, please contact our customer support team with your order details. We will be happy to assist you and resolve your concern as quickly as possible.
